HomelyVest

This Privacy Policy explains how Homelyvest ("we", "our", "us") collects, uses, discloses, and protects personal data when you use homelyvest.app (the "Service"). We are committed to protecting user privacy and comply with applicable data protection laws, including the Nigeria Data Protection Act 2023 (NDPA), EU General Data Protection Regulation (GDPR), UK GDPR, and other applicable international data protection laws.

1. Information We Collect

A. Information You Provide

We collect information that you voluntarily provide to us when you:

Create an account: Name, email address, phone number, and authentication identifiers
Use our services: Property information, property manager details, booking information, financial information, and communication records
Contact us: Information you provide when contacting our support team or submitting inquiries
Profile information: Account preferences, profile photos, role information, and other details you choose to share
Payment information: Billing addresses and payment method details (processed securely through third-party payment processors)

B. Automatically Collected Information

When you use our Service, we automatically collect certain information about your device and usage:

Device information: IP address, device type, operating system, browser type and version, device identifiers
Usage data: Pages visited, features used, time spent on pages, click patterns, search queries, and interaction events
Location data: General location information (city, country level) based on IP address or device settings
Technical data: Session identifiers, cookies, log files, crash reports, and performance metrics
Network information: Internet service provider, connection type, and network speed

2. How We Use Your Information

We use the personal data we collect for the following purposes:

Service Delivery

To provide, operate, maintain, and improve our rental management services, including property listing, booking management, communication tools, and financial reporting.

Authentication & Security

To authenticate users, secure your account, prevent fraud, detect suspicious activity, and ensure the security and integrity of our platform.

Communication

To send you service-related communications, respond to your inquiries, send important updates about your account or properties, and provide customer support.

Analytics & Improvement

To analyze product usage, identify trends, improve user experience, develop new features, and measure the effectiveness of our services (with your consent where required).

Legal Compliance

To comply with legal obligations, respond to legal requests, enforce our Terms of Service, protect our rights, and resolve disputes.

Marketing

To send you promotional communications about our services, features, and updates (only with your consent and with opt-out options always available).

3. Legal Basis for Processing

Depending on your location and the type of data, we process personal data based on the following legal bases:

Contractual necessity: To fulfill our contract with you and provide the services you have requested
User consent: For analytics cookies, marketing communications, and other optional features where consent is required by law
Legitimate interests: For security, fraud prevention, service improvement, and business operations that do not override your privacy rights
Legal obligations: To comply with applicable laws, regulations, and legal processes

Your Rights: You have the right to withdraw consent at any time where processing is based on consent. This will not affect the lawfulness of processing before withdrawal.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Service. Essential cookies are always active as they are necessary for the Service to function. Analytics and marketing cookies are used only with your explicit consent where required by law.

For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

5. Third-Party Service Providers

We use trusted third-party service providers to help us operate and improve our Service. These providers process personal data on our behalf under strict contractual obligations to protect your information:

Authentication

Authentication and identity management services. Processes authentication data, user profiles, and session information.

Analytics

Analytics and product insights (used only with consent). Processes usage data, events, and user behavior analytics.

Backend Infrastructure

Backend infrastructure and data storage. Processes all platform data including property information, bookings, messages, and user data.

Payment

Secure payment processing services. Process payment information according to PCI DSS standards. We do not store full payment card details.

Data Processing Agreements: All third-party providers are bound by data processing agreements that require them to protect your data and use it only as instructed by Homelyvest.

6. International Data Transfers

Your personal data may be processed outside your country of residence, including in the United States, European Union, and other jurisdictions where our service providers operate. We rely on lawful transfer mechanisms to ensure your data is protected:

Standard Contractual Clauses (SCCs) approved by data protection authorities
Adequacy decisions by relevant data protection authorities
Other lawful transfer mechanisms as required by applicable law

Protection: Regardless of where your data is processed, we ensure it receives the same level of protection through contractual and technical safeguards.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide the Service and fulfill our contractual obligations
Comply with legal obligations (e.g., tax, accounting, and regulatory requirements)
Resolve disputes and enforce our agreements
Maintain security and prevent fraud

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access

Request a copy of the personal data we hold about you and information about how we process it.

Rectification

Request correction of inaccurate or incomplete personal data.

Erasure

Request deletion of your personal data in certain circumstances (right to be forgotten).

Restriction

Request restriction of processing in certain circumstances.

Objection

Object to processing based on legitimate interests or for direct marketing purposes.

Portability

Receive your personal data in a structured, commonly used, and machine-readable format.

Withdraw Consent

Withdraw consent for processing based on consent at any time.

Lodge a Complaint

Lodge a complaint with your local data protection authority if you believe your rights have been violated.

Exercising Your Rights: To exercise any of these rights, please contact us at info@homelyvest.app. We will respond to your request within the timeframe required by applicable law (typically 30 days).

9. Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure infrastructure, regular security assessments, and employee training. For more detailed information about our security practices, please see our Security page.

10. Children's Privacy

Homelyvest is not intended for children under 13 years of age (or the minimum age required by applicable law in your jurisdiction). We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Material changes will be communicated through email notifications or prominent notices on our platform.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@homelyvest.app

For general inquiries, you can also reach us at info@homelyvest.app